My.atriumhealth.org (10 FAQs)
In a world of constant change, it’s reassuring to know that some things remain the same. Atrium Health is committed to providing high-quality, compassionate care to our patients and their families. Here are 10 frequently asked questions about Atrium Health that will help you feel more confident about your decision to entrust your health and well-being to us.
What is Atrium Health
Atrium Health, formerly Carolinas HealthCare System, is one of the largest not-for-profit healthcare organizations in the United States. It operates over 40 hospitals and hundreds of care locations in North and South Carolina.
A not-for-profit organization, Atrium Health is committed to improving health, elevating hope and transforming lives for those we serve. Our vision is to be a trusted partner, creating healthy communities through innovative, compassionate care.
Our values – safety, teamwork, service, excellence and integrity – guide everything we do. They are the foundation of our promise to provide quality care and exceptional service to every patient, every time.
Atrium Health is one of the leading healthcare providers in the country, offering a full spectrum of healthcare services including primary care, emergency medicine, specialty care and more. We are dedicated to providing the highest quality care and service to our patients and families.
Thank you for considering Atrium Health as your partner in health. We are here for you and your family, every step of the way.
What services does Atrium Health offer
Atrium Health offers a wide range of health care services to meet the needs of our patients and their families. We provide primary care, specialty care, urgent care, emergency care, and hospital care. We also offer many other services such as home health care, hospice care, and palliative care. We are committed to providing the best possible care for our patients and their families.
What are Atrium Health’s hours of operation
Atrium Health is a health care system that operates in North and South Carolina. It is made up of Atrium Health Carolinas Medical Center, Levine Children’s Hospital, Mercy Hospital, Novant Health Rowan Medical Center, and Presbyterian Hospital. The hours of operation for Atrium Health are as follows:
Atrium Health Carolinas Medical Center is open 24 hours a day, 7 days a week. Levine Children’s Hospital is open 24 hours a day, 7 days a week. Mercy Hospital is open 24 hours a day, 7 days a week. Novant Health Rowan Medical Center is open Monday-Friday, 8am-5pm. Presbyterian Hospital is open Monday-Friday, 8am-5pm.
How do I make an appointment with Atrium Health
If you need to schedule an appointment with Atrium Health, you can do so by calling their customer service line at 1-888-4-Atrium. You will need to provide them with some basic information about yourself, such as your name and contact information, as well as the reason for your visit. Once you have done so, a representative will be able to help you schedule an appointment that works with your schedule.
How do I cancel or reschedule an appointment with Atrium Health
If you need to cancel or reschedule an appointment with Atrium Health, you can do so by logging in to your MyAtriumHealth account. From the MyAtriumHealth homepage, click on the “Appointments” tab. Then, find the appointment you wish to cancel or reschedule and click on the “Cancel/Reschedule” button.
What forms of payment does Atrium Health accept
Atrium Health accepts a variety of payment methods, including cash, checks, debit cards, and credit cards. We also offer financial assistance for those who qualify. For more information on payment options and financial assistance, please call our customer service line at 1-800-821-2273.
What is Atrium Health’s policy on insurance and billing
Atrium Health strives to provide the highest quality care possible to our patients while also working to make health care affordable. We understand that insurance and billing can be confusing and our goal is to help patients navigate these processes as easily as possible.
Our policy is that we will bill insurance companies for services rendered. However, we understand that sometimes insurance companies do not cover all of the costs associated with a patient’s care. In these cases, we will work with the patient to establish a payment plan that meets their needs and budget. We also offer financial assistance for those who qualify.
We believe that everyone deserves access to quality health care and we are committed to doing everything we can to help make that a reality for our patients. Thank you for choosing Atrium Health!
How do I access my medical records from Atrium Health
If you need to access your medical records from Atrium Health, you can do so by logging into your MyAtriumHealth account. Once you are logged in, you will be able to view your medical records, as well as any other information that is related to your account. If you have any questions about how to access your medical records, you can contact Atrium Health customer service for assistance.
How do I contact Atrium Health customer service
There are a few ways to contact Atrium Health customer service. You can reach them by phone at 888-873-7411, by email at [email protected], or through their website.
How do I provide feedback to Atrium Health
Atrium Health is a healthcare provider that offers many services to its patients. One way that Atrium Health strives to provide the best possible care is by soliciting feedback from its patients. There are a few ways to provide feedback to Atrium Health:
The first way to provide feedback is through the Atrium Health website. On the website, there is a section dedicated to feedback. Patients can leave their feedback in this section, which helps Atrium Health improve its services.
Another way to provide feedback is through Atrium Health’s customer service department. Patients can call the customer service department and speak to a representative about their experience. The representative will then pass on the feedback to the appropriate department so that Atrium Health can make improvements.
Finally, patients can also provide feedback in person. If a patient has a positive or negative experience, they can tell their doctor or another staff member. This feedback can help Atrium Health make changes to its policies and procedures.
Atrium Health values feedback from its patients and uses it to continuously improve its services.